Chapter 9: Examining the Multi-Tenant Broadband Hookup

Chapter 8 covered what you do with broadband after you get it into your home. In the case of a traditional single family dwelling in the suburbs with a white picket fence and nice flowerbed, you control all the access rights from the broadband service provider to your internal connection. But what if you don't control that access? What if someone else owns the building?

When more parties get involved, things generally get messier, but not in this case. Service providers love finding a dense population, which reduces their costs because they can place a node of some type at the location to service all the clients in the immediate area. In some cases, service providers actually put central office equipment at the site and use fiber optic cables to link to the real central office.

The good news is that any modern apartment, condo, executive suite, or office park you move into should have excellent broadband access and perhaps a dedicated service provider. The bad news is that sometimes you don't have a choice about your service provider and are stuck with the company holding the contract from the landlord or property manager.

If your apartment management allows primary broadband access providers to connect to individual apartments, ignore this chapter. This chapter is important only when the management of your site controls the access and forces you to use a service provider of their choice.

Broadband When You Don't Control Access

  The Building Local Exchange Carrier

  Physical connection options

  Apartments

    What to ask the landlord

    Keeping your old e-mail address

  Condos

  Executive suites

  Office parks

Service from the landlord

  Billing questions

  Separate Terms of Service

  Service level agreement

  Support contacts

  Privacy assurances

  Update your security

Service from a third party

  Support contact

  Service level agreement

  Spam controls

  Software for client computers

  Extra services

  Gaming particulars

  Keeping your account

  Onsite broadband router

  Firewall

  NAT (Network Address Translation)

Summary

 

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Part III

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